Background
We work with award-winning digital, creative and marketing agencies specialising in the delivery of digital transformation strategies for major brands.
The challenge
As agencies are focused on digital campaigns and delivery, agencies regularly requires managed hosting services to support their creative efforts. With the demands of delivering high-performance campaigns for a number of clients, digital agencies are in need of an experienced, specialist service partner to provide clients with high-performance, reliable hosting services backed up by exceptionally strong service levels.
“We are very strong both creatively and technically, but the idea of also becoming a web host with the expertise to support our campaigns was not part of our planning,” explained James Carrington, Partner and Chief Technology Officer at Delete. “We needed a specialist partner who could work directly with us and our clients to deliver the strategic technical advice, services and support they require.”
The solution
One of the digital agencies we partner with, Delete, has worked on a number of strategic campaigns notably for Southampton FC and the Europe’s leading self-storage provider, Safestore. In each case, Hyve built a direct relationship with the client in order to understand their particular needs, and then to provide the advice and guidance to optimise the performance of their site.
Project deployment focuses on key technical milestones ranging from server build, migration and content delivery, to platform configuration, fine-tuning and launch. Hyve maintains and delivers 24/7 monitoring and support, backed up by ongoing performance tuning, giving every client the ability to scale Hyve’s services according to their requirements.
Experience and track record were key for Delete and their clients. “Some clients need a hosting company with capabilities and expertise around specific platforms such as Kentico and Sitecore,” explains Carrington. “As a result they put Delete and our hosting partner through a lot of due diligence – Hyve’s experience in areas such as these is vital to winning business and overall project delivery.”
Service and support is also central to the overall approach. Each Delete client is allocated a dedicated Hyve Technical Account Manager, who has detailed knowledge of the priorities and challenges they face. Clients receive direct, personal support from their account manager contact.
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