Background
Queen Victoria Hospital (QVH) is a specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services for people across the South of England.
It is a centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Whilst it’s proud of this heritage, being known for its role in developing pioneering plastic surgery techniques for injured allied aircrew during World War II, it prides itself on continuing to rebuild lives.
Today, the hospital’s clinical work extends to treating conditions of the hands, eyes, skin and teeth, offering expert therapies, a sleep disorder centre and a minor injuries unit. With 900 staff and 7,600 members across South England.
The challenge
The QVH website is a shopfront for the hospital and an important way for the hospital to communicate with its external stakeholders. For example, it provides a range of information and resources for clinicians who might want to refer a patient, whilst for patients the site gives details about the hospital, treatment and consultants, as well as a wide range of downloadable information.
As well as information about services, the website houses news and press releases about the hospital, formal documents such as board paper, and signposts on to the QVH Charity, for people who want to donate or fundraise for the hospital. Potential employees can learn about research and employment opportunities.
The site is regularly updated with up-to-date information such as the monthly friends and family survey completed by patients giving their view of the hospital. It’s also a place for people to find out about the hospital’s impressive history and heritage.
As such a vital resource, website reliability, availability and security are key factors that have determined QVH’s choice of hosting partner. “As a core communication and information service, we made a specific decision to outsource our hosting to an expert third party.” explain Nasir Rafiq, IT Manager at QVH. “We need reliability, performance, value for money and really strong service capabilities. For the last 10 years, that partner has been Hyve Managed Hosting.”
The solution
Hyve specialises in fully managed hosting services. Each client is assigned an account manager and a team of systems architects and highly trained engineers to tailor the best possible solution for their needs. Hyve builds a relationship with each client over time, becoming an extension of its organisation.
Project deployment focuses on key technical milestones ranging from sever build, migration and content delivery, platform configuration, fine-tuning and launch. Hyve maintains and delivers 24/7 monitoring and support, backed up by ongoing performance tuning, giving every client the ability to scale Hyve’s services according to their requirements.
As well as site hosting, which delivers strong levels of performance and uptime, Hyve also supports QVH’s cyber security strategy, providing features such as powerful DDoS scrubbing capability that can mitigate and defeat the kind of disruptive attacks targeted at public sector organisations.
With a small IT team based at the hospital, Rafiq relies on external suppliers to offer a high level of expertise such as website hosting. “While my team and I are very experienced across a wide range of technologies, we are not hosting experts,” he explained. “Hyve have always delivered a solution based on strong technology foundation, backed by the capability to guide and advise us as our needs develop.
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