At Hyve, compliance is essential to our operations, acting as a guide to align our service with global standards, and ensuring that our customers’ data is handled with the utmost precision. 

In this insight, Elliott Groves, our Compliance Officer at Hyve, shares insights into how we maintain and uphold these practices. Elliott is a certified Data Protection Officer (PECB) with 10 years of experience in data protection, ISO standards, GDPR and risk management, specialising in safeguarding sensitive information and ensuring regulatory compliance.

Building a foundation of trust with certifications

Certifications are the foundation of our compliance framework. They demonstrate our commitment to maintaining rigorous security controls, delivering high-quality services, and mitigating risks. For example, ISO 27001 and SOC 2 focus on information security management, while ISO 9001 ensures our processes deliver consistent, high-quality results. Cyber Essentials + also shows our proactive efforts to prevent common cyber threats. 

These standards highlight our dedication to reducing risk, maintaining transparency, and safeguarding customer data. 

Elliott Groves, Compliance Officer at Hyve explains: “Hyve are certified in ISO 27001, ISO 9001, ISO 27017, SOC 1 & 2, Cyber Essentials, and Cyber Essentials +. These globally recognised certifications provide reassurance to our clients that secure data handling, high-quality services, and effective cloud security practices are embedded into our daily processes.”

Protecting data and meeting regulatory requirements

We take a proactive approach to data protection, ensuring compliance with key regulations such as GDPR. Our Compliance Officer, Elliott Groves, oversees internal audits and compliance performance, while acting as a point of contact for supervisory authorities. We have a tested incident response process in place, ensuring quick and effective action in the event of any issues. This allows us to safeguard personal data, meet regulatory obligations, and give you peace of mind. 

Elliott describes compliance with regional and global data protection laws: “Hyve implements robust policies, procedures and controls aligned with legal requirements, such as GDPR.”

Adapting to evolving compliance requirements

Compliance is not a fixed checklist, it is an evolving challenge. As regulations shift in response to emerging risks, innovations, and societal demands, businesses must ensure they meet changing standards. For example, the introduction of the UK General Data Protection Regulation (UK-GDPR) following Brexit required businesses to adapt protection practices to align with the new framework.

Elliott highlights the importance of staying ahead of changes: 

“Compliance is an ever-changing and growing landscape. Alongside the Legal team, I proactively manage and navigate regulatory changes through tools, corporate memberships, notifications, alerts and continuous education.”

This proactive approach aligns Hyve with the latest standards, providing our customers with secure, reliable, and forward-looking solutions. 

Maintaining certifications through audits

Maintaining certifications requires ongoing diligence. Annual external audits validate our adherence to compliance standards, while our internal audit schedule identifies any developmental areas, implements enhancements, and ensures continual improvement. By regularly reviewing and enhancing our controls, we maintain a robust compliance framework which evolves with industry needs. 

Elliott says: “Our ISO certifications are subject to a 3-year certification cycle, during which we undergo annual surveillance audits, completed by an authorized external certification body.”

Maintaining transparency and supporting client compliance

At Hyve, we prioritize open communication with our customers. If an incident arises, our structured incident response plan ensures affected clients are informed promptly and supported. 

Elliott highlights the importance of transparency: “We work closely with all customers to ensure transparency, providing clear documentation and evidence of certifications. The MyHyve portal allows open communication channels for inquiries and customers are updated on any developments.”

Additionally, we work closely with customers to support specific compliance requirements for regulated industries: “Our consultation process allows for us to ask questions and understand client and industry requirements so they can be met accordingly.”

Through consultation, we design bespoke solutions which align with industry standards and your specific goals. By understanding the unique challenges and regulations you face, we are able to deliver solutions which meet technical and compliance regulations, ensuring peace of mind. 

Choosing a compliant cloud partner

It is clear that compliance is a vital consideration when choosing your cloud hosting provider. When evaluating providers, Elliott advises prospective customers to ask these key questions: 

1. What certifications and security controls do you have in place? 
2. How do you handle incident response and communication? 
3. What auditing processes are conducted to maintain compliance? 

We are committed to providing clear, evidence-backed answers to these questions. Choosing Hyve offers you a hosting solution which prioritizes security, transparency, and regulatory compliance. We meet regulatory obligations while offering cloud infrastructure built on a foundation of trust and security. 

What next?

Ready to learn more? An initial consultation to discuss your needs is the perfect starting point. Contact us today to explore how Hyve can support your compliance requirements.