We’re thrilled to announce that following a recent assessment by Investor in Customers (IIC), we have achieved the highest standard of recognition for the second year in a row. IIC provides a comprehensive assessment, which independently consults employees and customers and, using its unique methodology, measures various aspects of customer experience.
At Hyve, we place customer satisfaction at the heart of our business, and our personalised customer support is a key differentiator that sets us apart from other providers in the managed hosting space. This dedication was recognised by Investor In Customers, which classified the Hyve customer experience as “Excellent”.
When asked about Hyve’s reliability, customers commented that everything “just works”. As a company that prides itself on customer support, we see this as an indication of the trust we build with our customers.Our mission to delight our customers has not gone unnoticed, with one customer commenting, “The support from Hyve has always been first-class right from when I first started with them until the present day. Their support is another level compared to most companies. I would 100% recommend Hyve.”
This year,we achieved a clean-sweep of ‘Gold Standard’ accreditations, with customers responding positively when asked about how we understand customer needs, meet customer needs, delight customers and engender loyalty. This is broken down into key focus areas, where customers praised the support, security, performance, price, expertise and bespoke solutions provided by Hyve.
“Since launching Hyve, customer support is what has set us apart in this industry and we are delighted to gain this recognition,” said Jake Madders, director and co-founder of Hyve. “Our highly skilled teams work hard to provide bespoke solutions which fit our customers’ needs and provide best-in-class support. Private businesses and public bodies are both experiencing challenges when it comes to hiring and retaining skilled employees in this sector; and this makes world-class customer support more important than ever.”
James Edmonds, IIC Director at Investor in Customers, commented:
“I am thrilled to congratulate Hyve on their outstanding achievement in the 2023 Investor in Customers (IIC) survey. As Director of IIC, it is my pleasure to announce that Hyve has earned the prestigious Gold Award with an impressive score of 8.88.
This accomplishment underscores Hyve’s unwavering dedication to customer satisfaction and employee engagement. Hyve’s commitment to reliability and exceptional customer support has earned them the admiration and loyalty of their clients.
From senior management to every team member, Hyve has cultivated a culture that places the customer experience at the forefront. Their dedication to reliability and exemplary customer support has garnered them not only loyalty but admiration from their clients.
Notably, Hyve’s workplace culture has been consistently praised by their employees, emphasising a sense of belonging, collaboration, and mutual support among colleagues. Employees feel valued and heard, fostering a strong sense of community.
Hyve’s Gold Award from IIC sets a high industry standard, and I congratulate them on this remarkable achievement.”
