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<h2><strong>The limitations of legacy systems in the public sector</strong></h2>
<p>There can be many reasons legacy IT systems continue to be used by public sector organisations, including budget and resource concerns, lack of in-house expertise to manage new systems, pushback from stakeholders, or apprehension over the time needed to update systems. While these concerns are understandable, continuing with legacy systems severely limits public sector organisations.<strong> </strong></p>
<p>Legacy systems generally rely on obsolete hardware and software. Unsupported hardware is difficult and expensive to repair, requiring parts which are no longer produced and specialist handling. Providers stop issuing updates and patches for legacy software, leading to unreliable performance and vulnerabilities which can be exploited in cyberattacks.<strong> </strong></p>
<p>Legacy systems are often incompatible with new technology, leading to a mismatched approach, with multiple systems within the infrastructure.</p>
<p>All of these limitations mean the organisation’s workloads and processes are slower and more expensive than they need to be, often outweighing the cost of a full-scale digital transformation.</p>
<h2><strong>How can cloud transform the public sector?</strong></h2>
<p>There are a number of general <a href="https://www.hyve.com/insights/what-are-the-benefits-of-cloud-hosting/">benefits of cloud hosting</a> compared to on-premise solutions, including improved performance, access to cutting-edge hardware and software, and affordability. For organisations in the public sector, there are several further key areas for genuine transformation.</p>
<h3>Enhanced security</h3>
<p>While security is a priority for all organisations, in the public sector it is crucial. When delivering vital services and handling sensitive personal data, any incident can have a significant impact. The <a href="https://www.hyve.com/insights/nhs-cyber-attack-what-is-the-latest-news/">attack on NHS supplier Synnovis in June 2024</a> demonstrated this, leading to countrywide disruption of essential NHS services, and a mass breach of patient data.</p>
<p>Legacy systems are more at risk as they are more likely to suffer from vulnerabilities, often with no way of patching these. Further to this risk, these legacy systems may not be integrated with backup systems, meaning that in the case of an incident, data can be irreversibly lost.</p>
<p>Cloud solutions offer advanced security features, backup solutions, and disaster recovery strategies to ensure continuity of services and avoid data loss.</p>
<h3>Scalability and flexibility</h3>
<p>Requirements on many public sector organisations can change rapidly &#8211; a change in government policy, or an outbreak of a disease for example can increase demand, or require the deployment of a new service. While legacy systems are slow and often costly to update, cloud solutions are quickly and easily scalable. Resources can be added through the addition of <a href="https://www.hyve.com/insights/what-is-a-virtual-machine-vms-explained/">virtual machines</a> or <a href="https://www.hyve.com/insights/confused-about-containers/">containers</a>, giving greater adaptability to meet changing needs.</p>
<h3>Cost efficiency</h3>
<p>When migrating from on-premise, legacy infrastructure to a hosted cloud solution, the responsibility of maintenance moves to the provider. Legacy systems have specific requirements and need more maintenance due to their age, coming at a significant and unpredictable cost. Shifting this responsibility to a provider brings savings, and incorporates the cost into a regular payment which can be more easily budgeted for.</p>
<p>Due to its flexible nature, cloud infrastructure can be continually optimised, with improvements in efficiency made based on the organisation&#8217;s specific usage. This optimisation means performance and capacity can grow without spiralling additional expenditure.</p>
<h2>Strategies for integrating legacy systems and cloud technology</h2>
<p>It may not always be possible to fully eliminate legacy systems straight away. In some cases, it may be required to plan a gradual migration away from these systems towards a fully modernised infrastructure. There are several ways to manage this:</p>
<h3>Hybrid cloud</h3>
<p>The <a href="https://www.hyve.com/cloud-hosting/hybrid-cloud/">hybrid cloud model</a>, which unifies multiple hosting environments, including on-premise, private cloud and public cloud, allows you to assign workloads to the environment best suited to handling them. In this case, legacy components could be kept on-premise, while cloud infrastructure is used for new systems. The makeup of a hybrid cloud solution is flexible, so the migration could gradually increase the capacity of the cloud platform(s) while moving away from legacy systems.</p>
<h3>System integration</h3>
<p>One of the main issues with legacy systems is their lack of integration with newer technology, leading to a disjointed working process. While you should plan to eventually retire the legacy systems, there are improvements you can make for better integration in the meantime. APIs can be used to connect the legacy systems with cloud-based applications, enabling data exchange and a functional interface.</p>
<h3>Bespoke solutions</h3>
<p>Integrating legacy systems into a modernised infrastructure will require a bespoke solution, as every system will have unique requirements. A cloud provider specialising in custom infrastructure will consult with the organisation to assess the existing systems, create a migration plan, and design a solution to suit their specific needs.</p>
<h2>How can cloud hosting future-proof public sector infrastructure?</h2>
<p>A digital transformation can be a significant undertaking, so it is important to consider future-proofing the infrastructure. Forward planning means an organisation’s infrastructure can grow and adapt, preventing any future issues. There are several ways cloud hosting supports public sector organisations to future-proof their infrastructure.</p>
<h3>Continuous modernisation</h3>
<p>When a public sector organisation hosts their infrastructure with a cloud service provider, they effectively rent equipment. The provider will continuously update the hardware and software, ensuring the infrastructure moves with the times, without the costs falling on the organisation. This continuous modernisation ensures the issue of being stuck with legacy infrastructure does not occur again in the future.</p>
<p>Similarly, emerging technologies can be incorporated into cloud frameworks, allowing public sector organisations which were historically using outdated technology to instead lead in the adoption of these innovations.</p>
<h3>Interoperability and standardisation</h3>
<p>Through the process of a digital transformation, the entire infrastructure can be reviewed and streamlined, establishing common standards and integrating all elements to ensure seamless communication. Once this standard baseline is implemented, any new technologies, systems or processes required in the future can follow suit.</p>
<h3><strong>Data-driven decision making</strong></h3>
<p>When an organisation uses a fully integrated system, where all elements connect and can communicate with each other, it is significantly easier to gather data on organisation performance. With a mismatched combination of legacy systems and other platforms it can be difficult to get this ‘birds eye’ view. The data gleaned from the integrated system can be used to inform future decisions, delivering services in the most efficient and beneficial way possible.</p>


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Find out how Legacy IT systems could be hurting the public sector and how the cloud can revolutionise workflows and productivity.

Reimagining Legacy Systems: How Cloud Technology Can Revolutionise Public Sector IT

Reimagining Legacy Systems: How Cloud Technology Can Revolutionise Public Sector IT | Hyve Managed Hosting

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<p><span style="font-weight: 400;">Chances are high you, or someone you know, attempted to buy tickets for the upcoming Oasis reunion tour. The general sale through Ticketmaster was one of the most highly anticipated ticket drops in years, but it was plagued with issues. From site crashes to unexpected price increases, we are reflecting on what went wrong with the sale, and how your organisation can apply these lessons to handling your own high-traffic events. </span></p>
<h2><strong>What were the issues with the Ticketmaster Oasis sale?</strong></h2>
<p><span style="font-weight: 400;">While long wait times in the virtual queue were expected, and unavoidable with the level of demand, fans experienced a number of unpleasant surprises when attempting to purchase tickets. There were three main issues identified with the Ticketmaster Oasis sale &#8211; insufficient scaling of resources, unclear dynamic pricing, and the bot problem. </span></p>
<h3><strong>Insufficient scaling of resources</strong></h3>
<p><span style="font-weight: 400;">Some fans attempting to purchase tickets were met with error messages, and some experienced a full crash of the site, either preventing them from accessing the virtual queue in the first place, or losing their position. While there can be many causes for a site crash or error message, in this instance it seems to have been due to insufficient scaling of resources. This especially frustrated fans as the incredibly high demand was expected, with clear hype around the ticket sale.</span></p>
<p><span style="font-weight: 400;">Ticketmaster uses </span><a href="https://www.hyve.com/insights/confused-about-containers/"><span style="font-weight: 400;">containerisation</span></a><span style="font-weight: 400;">, a method of virtualisation, to scale its resources for high-traffic ticket sales. Containers can be quickly created and deployed to scale up resources, with tools allowing for the management of multiple containerised workloads. While containerisation is effective for scalability, in the instance of the Oasis ticket sale, Ticketmaster seems to have underestimated the amount of traffic it would receive, and not sufficiently scaled up before the drop.</span></p>
<h3><strong>Unclear dynamic pricing</strong></h3>
<p><span style="font-weight: 400;">A common complaint following the Oasis ticket sale has been the unexpectedly high prices for tickets. While tickets were advertised at one price, after virtually queueing for hours, fans found the price of tickets had risen. Standing tickets advertised at £135 more than doubled to £355 due to the dynamic pricing used by Ticketmaster. </span></p>
<p><span style="font-weight: 400;">Dynamic pricing is the practice of adjusting prices according to demand. A commonly seen example is the varied prices of an uber journey, where fares increase at peak times. Ticketmaster’s dynamic pricing uses real-time data processing, algorithms and AI to assess how quickly tickets are selling and what customers are paying, which informs the increase in prices. Not all Ticketmaster ticket sales use the dynamic pricing model &#8211; the artists/organisers of the event can choose whether to have set prices or use dynamic pricing. </span></p>
<p><span style="font-weight: 400;">While dynamic pricing is an interesting application of recent technological advances, and leads to increased profits for artists and ticket sites, it has caused significant controversy. </span></p>
<p><span style="font-weight: 400;">Hundreds of official complaints were made about the dynamic pricing, comparing the practice to false advertising. The UK government has pledged to add the topic of dynamic pricing to their consultation into ticket resale websites, with UK Prime Minister Keir Starmer speaking on BBC 5 Live about how ticket sales practices are ‘pricing people out of the market’ (</span><a href="https://www.bbc.co.uk/news/articles/c20r26p7d0ro"><span style="font-weight: 400;">BBC</span></a><span style="font-weight: 400;">). </span></p>
<h3><strong>The bot problem</strong></h3>
<p><span style="font-weight: 400;">The live entertainment industry has been plagued by bot activity during ticket sales. Bots can bulk purchase tickets automatically for high-demand events, selling out sites before genuine fans have a chance. These tickets are then resold on third-party sites for a high profit. Legislation is in place in many countries banning the use of bots to buy tickets (</span><a href="https://www.gov.uk/government/news/ticket-bots-ban-comes-into-force#:~:text=Ticket%20touts%20are%20now%20banned,will%20face%20an%20unlimited%20fine."><span style="font-weight: 400;">UK</span></a><span style="font-weight: 400;">, </span><a href="https://www.ftc.gov/legal-library/browse/statutes/better-online-ticket-sales-act"><span style="font-weight: 400;">U.S.</span></a><span style="font-weight: 400;">), but this has not effectively stopped the practice. </span></p>
<p><span style="font-weight: 400;">This issue is exacerbated during highly anticipated sales, and has caused problems for Ticketmaster in the past. In November 2022, for example, Ticketmaster suffered a website outage during their initial drop of tickets for the Taylor Swift Eras Tour. They blamed the outage on mass bot usage, with the site receiving 3.5 billion requests in just one day, and had to temporarily suspend sales. </span></p>
<p><span style="font-weight: 400;">Ticketmaster has since implemented measures such as their ‘Verified Fan’ programme, blocking known bots, and an automatic bot detection system to mitigate the problem, but this has had mixed success. </span></p>
<p><span style="font-weight: 400;">In the case of the Oasis ticket sale, the bot prevention measures appear to have prevented legitimate traffic. Many fans reported waiting in the queue for hours, only to be told their session was suspended, with an error message stating ‘something about your browsing behaviour or network made us think you were a bot’. </span></p>
<h2><strong>What lessons can we learn?</strong></h2>
<p><span style="font-weight: 400;">Reflecting on the issues Ticketmaster faced during the Oasis ticket sale, there are several lessons which can be applied to any organisation handling similar high-traffic events, whether this is a ticket drop, e-commerce sale, or seasonal promotion. </span></p>
<h3><strong>Sufficient scaling of infrastructure</strong></h3>
<p><span style="font-weight: 400;">Whichever method you use to scale your infrastructure, it is vital to effectively prepare before any high-traffic event. Review data from previous high-traffic events, and assess the hype around the event to forecast traffic and scale up your resources accordingly. </span></p>
<p><span style="font-weight: 400;">Another consideration is your infrastructure’s elasticity. An elastic solution automatically scales as traffic grows and shrinks, meaning that if your traffic spikes higher than expected, the capacity is increased, and the site remains online. This also means that resources can be reduced as soon as traffic drops, meaning you are only paying for the additional resources at the time they are needed. For an example of elastic scalability, </span><a href="https://www.hyve.com/insights/the-national-television-awards-uses-hyve-managed-hosting-to-support-website-voting-system/"><span style="font-weight: 400;">read how we supported the NTAs</span></a><span style="font-weight: 400;"> to prevent downtime during their high-traffic voting periods. </span></p>
<h3><strong>Transparent pricing</strong></h3>
<p><span style="font-weight: 400;">While pricing decisions may be out of your hands if your organisation is selling products on behalf of a supplier, transparency around your pricing goes a long way towards customer goodwill. A large proportion of the complaints arising from the Ticketmaster Oasis sale were not around the prices themselves, but around the dynamic pricing model meaning that costs were not what people expected. </span></p>
<p><span style="font-weight: 400;">Clear communications around prices are therefore clearly essential to avoid this kind of public backlash, whether prices are fixed or dynamic. If you choose to employ a dynamic pricing model for a sale, this should be clearly communicated before the event to avoid the nasty shock for customers. </span></p>
<h3><strong>Traffic monitoring and identification of bots</strong></h3>
<p><span style="font-weight: 400;">Traffic monitoring and prevention solutions, such as </span><a href="https://www.hyve.com/insights/how-ids-ips-protect-your-infrastructure/"><span style="font-weight: 400;">IDS and IPS</span></a><span style="font-weight: 400;">, can be effectively used to give you visibility and control over your site traffic. Both solutions can be configured to identify potential bot traffic, with IPS additionally having the capability to automatically block unwanted traffic. </span></p>
<p><span style="font-weight: 400;">However, as shown in this incident, it is essential to minimise the amount of legitimate traffic misidentified as bot activity and blocked. This is not a one-size-fits-all approach &#8211; your systems must be configured to your unique traffic, and continually optimised to improve their performance. With the correct configuration and management, these traffic monitoring and prevention systems can protect you from bot activity, while still allowing legitimate customers access.</span></p>
<h2><strong>Handle your own high-traffic events with ease</strong></h2>
<p><span style="font-weight: 400;">For advice on how to handle your own high-traffic events, speak to our cloud experts for an initial consultation. We have over a decade of experience managing highly scalable infrastructure across a wide range of sectors, and can work with your unique needs to design a solution that works for you and your customers.</span><span style="font-weight: 400;"><br />
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</span><a href="https://www.hyve.com/contact-us/"><span style="font-weight: 400;">Fill out our contact form</span></a><span style="font-weight: 400;"> and we will be in touch. </span></p>


From site crashes to unexpected price increases, we are reflecting on what went wrong with the sale, and how your organisation can apply these lessons to handling your own high-traffic events.

Handling High-Traffic Events: Reflecting on The Ticketmaster Oasis Sale

Handling High-Traffic Events: Reflecting on The Ticketmaster Oasis Sale | Hyve Managed Hosting

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<p><span style="font-weight: 400;">With the current influx of technological development, businesses increasingly rely on cloud hosting solutions, with 94% of businesses using some form of cloud software globally </span><a href="https://www.forbes.com/sites/jiawertz/2024/02/06/from-startups-to-giants-the-role-of-the-cloud-in-business-growth/"><span style="font-weight: 400;">(Forbes)</span></a><span style="font-weight: 400;">.Cloud hosting solutions can be leveraged to power operations, drive innovation, and stay competitive. But not all cloud solutions are created equal. Many companies find that one-size-fits-all approaches, often offered by hyperscalers, don&#8217;t meet their specific needs. While these generic cloud hosting options may seem convenient or cost-effective, they often come with limitations that could hinder your growth, efficiency, and security. </span></p>
<p><span style="font-weight: 400;">In contrast, our consultative approach prioritises a deep understanding of your company’s unique goals and challenges, offering a more personalised service. In this insight, we explore the benefits of our consultative approach and the bespoke solutions we deliver as a result.</span></p>
<h2><strong>The problem with off-the-shelf solutions</strong></h2>
<p><span style="font-weight: 400;">While off-the-shelf hosting solutions are often viewed as convenient and cost-effective, they can present challenges for businesses with unique needs and specific operational requirements. Using these solutions may limit your flexibility and customisation options, impacting the efficiency and scalability of your business.  </span></p>
<h3><strong>They are generic</strong></h3>
<p><span style="font-weight: 400;">An off-the-shelf cloud hosting solution can present significant challenges for businesses with unique needs and operational requirements. These generic solutions are designed to cater to a broad audience, offering a standard set of features that may not align with your specific goals, workflows, or security demands. This approach often leads to reduced performance and efficiency. Your business may find that a generic cloud solution doesn&#8217;t provide the flexibility needed to adjust resources based on fluctuating workloads, leading to either under-provisioning or over-provisioning of resources. This inefficiency can result in unnecessary costs and reduced productivity.</span></p>
<h3><strong>They cannot be customised</strong></h3>
<p><span style="font-weight: 400;">One-size-fits-all solutions also offer limited customisation options, potentially hindering your ability to innovate or scale effectively. As your business evolves, your IT requirements change. Whether it&#8217;s integrating new applications, ensuring compliance with industry-specific regulations, or enhancing security protocols, a generic cloud solution may lack the necessary tools to accommodate these changes. This can force your business into costly and time-consuming workarounds. Ultimately, one-size-fits-all cloud hosting solutions can stifle growth, innovation, and efficiency by failing to provide the tailored support that businesses need to thrive in a competitive environment.</span></p>
<h3><strong>Security and compliance risks</strong></h3>
<p><span style="font-weight: 400;">Another concern with off-the-shelf cloud solutions is the potential security risk. For all businesses, but especially those handling sensitive or regulated data, maintaining security and compliance is crucial. Cookie-cutter cloud solutions may not allow for the customisation of security settings to meet your requirements, leaving your company vulnerable to cyber attacks and data breaches. The consequences of a security incident could include data loss, damage to your business reputation, or even fines from regulatory bodies. </span></p>
<h2><strong>The benefits of a consultative approach</strong></h2>
<p><span style="font-weight: 400;">At the heart of our approach is a commitment to providing full customisable cloud hosting solutions that align with your specific technological, security and business needs. Unlike the one-size-fits-all solutions often provided by hyperscalers, our bespoke solutions are designed to support your strategic goals. Our consultative approach sets us apart. We prioritise building a partnership with you, offering tailored guidance and support to optimise your cloud environment as your business evolves. </span></p>
<h3><strong>Customisable solutions to meet your needs</strong></h3>
<p><span style="font-weight: 400;">Our consultative approach to cloud hosting centres bespoke solutions, allowing you to fully leverage the flexibility and control that cloud hosting provides. Unlike off-the-shelf cloud hosting models, our solutions are fully customisable, enabling you to tailor your infrastructure to meet your specific technology, security, and business requirements. </span></p>
<p><span style="font-weight: 400;">Through our consultative process, we collaborate with you to understand your unique needs, whether it’s implementing specific updates, deploying essential software, or ensuring robust security for sensitive data. This tailored approach ensures that your cloud environment is optimised for your specific services, allowing for automation, enhancing performance and providing the security required for handling critical business functions. With complete control over your infrastructure, you can align your IT architecture with your strategic goals, resulting in a solution that evolves with your needs.</span></p>
<h3><strong>Ongoing dialogue &#8211; we listen</strong></h3>
<p><span style="font-weight: 400;">Beyond customisation, our consultative approach is about building a strong partnership with you. We focus on ongoing dialogue and collaboration, allowing us to gain a deep understanding of your unique challenges, goals, and industry-specific needs. This deeper relationship allows us to offer proactive recommendations, anticipate your future needs, and develop solutions that not only address immediate concerns but also support your long-term growth and innovation. Our solutions are designed to align strategically with your business objectives, ensuring they deliver real value and enhance your overall operational efficiency.</span></p>
<h2><strong>Our consultative approach in action &#8211; Symbolic Mind</strong></h2>
<p><span style="font-weight: 400;">Symbolic Mind Incorporated (previously known as Adam &amp; Eva), is a cutting-edge team of entrepreneurs, data scientists and industry experts committed to making AI universally accessible. </span></p>
<h3><strong>The challenge</strong></h3>
<p><span style="font-weight: 400;">To train their neuro-symbolic EVA model, they required a specialised hosting provider. Unlike most AI models that rely solely on GPUs, EVA is designed to operate on CPUs, GPUs, or a combination of both, depending on computational needs. This unique requirement made it challenging for Symbolic Mind to find a hosting provider capable of delivering a high-performance CPU-powered server with significant memory capacity while remaining cost-effective. They were also looking for a provider with the expertise to manage their server infrastructure on their behalf, ensuring scalability, security and compliance. </span></p>
<h3><strong>Our approach</strong></h3>
<p><span style="font-weight: 400;">After understanding the unique requirements and challenges faced by Symbolic Mind, we took a consultative approach to provide a bespoke solution. Our team of experts engaged closely with Symbolic Mind to understand the intricacies of their architecture and the specific demands of the EVA model. </span></p>
<p><span style="font-weight: 400;">We proposed a custom-built, high performance CPU server, hosted in a data centre with robust power and cooling facilities, which ensured optimal performance for the EVA model’s training. The server was designed with significant memory capacity to handle demanding computational tasks and the infrastructure was built with scalability in mind. We took the burden of infrastructure management off Symbolic Mind’s shoulders, allowing their team to focus on refining their AI products. Read the full details of Symbolic Mind’s solution </span><a href="https://www.hyve.com/case-studies/symbolic-mind/"><span style="font-weight: 400;">in our case study</span></a><span style="font-weight: 400;">. </span></p>
<h2><strong>Our bespoke solutions</strong></h2>
<p><span style="font-weight: 400;">At Hyve, we specialise in creating tailored cloud hosting solutions that align with your business needs. Our consultative approach ensures that you receive a cloud environment designed to support your unique goals, enhance efficiency and secure your data. Ready to move beyond one-size-fits-all solutions? Fill out our contact form today and we will be in touch.</span></p>


Cloud hosting solutions can be leveraged to power operations, drive innovation, and stay competitive. But not all cloud solutions are created equal. Find out more in this insight.

How Our Consultative Approach Delivers Bespoke Solutions

How Our Consultative Approach Delivers Bespoke Solutions - Hyve Managed Hosting

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